- What are the check-in and check-out times?
- Is breakfast included?
- Is there a lift at my accommodation?
- Is the accommodation safe and secure?
- Can I bring a pet?
- How do I pay?
- What is the check-in process?
- What is the easiest way to make my reservation?
- How do I secure my booking?
- When was your company founded?
- Do I get fresh towels and bed linen?
- Are there any additional fees?
- Cancellation Policy
"What are the check-in and check-out times?"
You can check-in to your apartment from 13:00 onwards, and must check-out before 11:00 am. An earlier check-in can also be arranged if you want to leave your luggage at the apartment, and you can come back at 13.00 when the apartment has been cleaned. As for the check-out, if you have a later departure time you can leave your luggage in the office, or at the apartment until 19:00. However, please be aware that this can only be arranged on the day of departure. Unfortunately the apartment must be vacated at 11:00. We will only do check-ins between 10.00 am and 2.00 am. Any late check-in after 23.00 will incur a 15 EUR charge.
No, but every apartment booked with Barcelona accommodation has a kitchen, and there are many restaurants to choose from in the surrounding area. Alternatively, a self-service breakfast can be provided for an extra rate of 10 EUR per person.
"Is there a lift at my accommodation?"
Most of our apartments do have lifts, but some of the older buildings may not. Please ask us first if this is important to you.
"Is the accommodation safe and secure?"
Safety and security is one of our top priorities when choosing and refurbishing our Barcelona accommodation apartments.
No pets are allowed at any of our apartments
The full amount is payable in Euros upon arrival at the apartment. Cash is the preferred method of payment. There is a 2% charge made by card companies for most credit card payments (Amex 5%). Please bring the ID of any person paying by credit card.
"What is the check-in process?"
Guests are asked to arrive promptly at the agreed arrival time. Please phone 30 minutes before reaching the apartment or send us a text, so that one of our staff has time to get to the apartment to meet you. There you will be asked to fill out our form and make the payment. We will provide you with tourist information, and security tips about the apartment and the surrounding area. We will then give you your keys and a map.
You will asked to fill in your credit card details on the form. By doing this you agree to assume financial responsibility for the following: any damage to the apartment and its facilities during your stay, for not returning keys (which will result in a charge of 30 euro per set), for additional cleaning if necessary (in exceptional cases where the cleaning required is abnormal; a charge of 15 euro for each hour over 2 hours), for calling staff out to perform unnecessary duties (15 euro per hour including travel). If you do not wish your card to be used for this purpose, you will be asked to pay a cash deposit of 150 euro which will be refunded by appointment upon departure. To make this appointment, you must call atleast 30 minutes in advance.
"What is the easiest way to make my reservation?"
The easiest way to book your chosen apartment is by providing your credit card details on our secure form. You can also send a request for your preferred apartment, stating that if it is still available you would like to provisionally reserve the apartment. We will then send a formal confirmation letter by email. Reservations can only be confirmed with a deposit, and must be sent by fax for visa purposes. UNCONFIRMED RESERVATIONS WILL NOT BE CONSIDERED.
Before sending the final confirmation email, we will ask you for your credit card details or a deposit, which can be paid by bank transfer, or with a credit card via Paypal. We ensure you that any payment made through our website via these methods is 100% safe and secure. If you do not receive a confirmation mail within a few business hours of your payment, please contact us. These details can also be safely sent to us by fax or simply phoned through to our booking department in working hours.
"How long has your company existed?"
Our company was founded in Barcelona in summer 2000. We were one of the first companies in Barcelona to offer serviced holiday apartments and our team has a lot of experience in holiday rental.
"Do I get fresh towels and bed linen?"
Yes, you get one large towel and one hand towel per person, and a full set of fresh bed linen upon arrival.
"Are there any additional fees?"
There are NO additional fees. Optional fees will apply only if you submit a SPECIAL REQUEST, such as an additional bed or a cot (25 euro transport charge). Other services also include mobile phone rental, a food welcome pack, Cava, or flowers. All of these can be arranged on request and are subject to approval.
Barcelona accommodation cannot be responsible for weather conditions, illness, changes in travel plans or delays. WE RECOMMEND YOU TAKE OUT CANCELLATION INSURANCE. If a booking has been confirmed, but our clients fail to cancel with atleast 72 hours notice before their arrival, we have to charge a cancellation fee. If possible we will only ask for partial compensation but in the case of a ´no show´ we are more strict. The cancellation fee will be debited automatically from your credit card, or taken from your deposit. In both cases, for a no show or a cancellation within 72 hours of the arrival time, we will charge you for atleast one night´s stay. If you cancel atleast 72 hours before your arrival, and if any deposit has been sent by bank transfer or paypal, the cancellation fee will be debited from the deposit.
In rare cases, Barcelona accommodation may become unavailable after a booking has been made. This might be due to water damage or unscheduled building works. If this is the case we try to reaccommodate our guests to alternative accommodation of a similar standard, price and location. If we do not have any alternative accommodation we will not be held responsible for any extra costs the client pays to secure alternative accommodation. If we cannot reaccommodate you or you are not happy with the suggested alternative, we will issue a full refund.
+34 695 097 612
UK reservations
(020) 7193 6074
Everyday from 10:00 until 19:00 (GMT +1)